Terms of Service

DIGG Productions LLC (“DIGG,” “we,” “us”) is a marketing and production company based in Castle Rock, Colorado. These terms cover your use of this website and set the baseline for how we do business. By using the site or hiring us, you agree to them.

We provide website development, video production, social media management, and marketing consulting. The specific deliverables, timelines, and price for any engagement are defined in a written proposal, service agreement, or statement of work signed by both parties — not by this page.

Where a signed agreement and these terms conflict, the signed agreement wins.

Published prices, packages, and the pricing estimator are accurate as of their last update but are informational, not a binding quote. Every project is scoped and confirmed in writing before work begins. We won’t spring a different number on you after a handshake — but the writing is what counts.

Payment schedules are set in each service agreement. As a rule, project work requires a signed agreement and an initial deposit before we start, and retainer engagements are billed monthly in advance.

Invoices are due on the terms stated on the invoice. Late payments may accrue a late fee and, if seriously overdue, pause work until the account is current.

Good work needs your participation: timely feedback and approvals, access to the people, locations, accounts, and materials the project requires, and accurate information about your business.

You are responsible for the content you provide us — including having the rights to any logos, images, footage, music, or claims you ask us to use. If a third party objects to material you supplied, that’s on you, and you agree to cover us for it.

When you’ve paid in full, you own the final deliverables — the finished videos, the website, the graphics — as specified in your agreement. Until then, they’re ours.

We retain ownership of our pre-existing tools, templates, processes, and know-how, and of raw footage and working files unless your agreement says otherwise. Raw-footage buyouts are available and priced separately.

We may show completed work in our portfolio, on our site, and in our own marketing unless your agreement includes a confidentiality clause saying we can’t. If you’d rather we didn’t, ask — we put it in writing.

Websites and campaigns depend on services we don’t control — hosting providers, Google, Meta, scheduling and analytics tools. We choose reputable providers and configure them carefully, but we are not responsible for their outages, policy changes, or pricing changes.

We build systems designed to grow businesses, and we stand behind the quality of our work. But marketing outcomes depend on markets, budgets, competition, and your own operations — so we do not guarantee specific rankings, lead counts, view counts, or revenue figures. Anyone who does is selling you something.

Our total liability for any claim arising out of our services is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages — including lost profits or lost data — even if we were advised they were possible.

Nothing in these terms limits liability that cannot be limited under Colorado law.

Either party may end an engagement per the notice terms in the applicable service agreement. On termination, you pay for work completed to date, and we hand over the deliverables that payment covers.

These terms and every engagement with DIGG Productions LLC are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Colorado, and both parties consent to that venue.

We may update these terms from time to time. The version on this page, with its “Last updated” date, is the one in effect. Changes don’t apply retroactively to signed agreements.

Questions about these terms: email info@DIGGProductions.com or call 720-575-8721. DIGG Productions LLC, Castle Rock, Colorado.